Refund Policy

Effective Date: August 6, 2026 · Last Updated: August 6, 2026

This Refund Policy explains the terms for refunds and cancellations for the MooseTraxx service operated by MooseTraxx, LLC ("MooseTraxx," "we," "us," or "our"). MooseTraxx, LLC is the seller of record for all purchases. Payments are processed securely by Stripe, our payment processor; MooseTraxx handles all refunds and billing support directly.

1. 14-Day Money-Back Guarantee

Every MooseTraxx purchase is covered by an unconditional 14-day money-back guarantee. If you are not satisfied for any reason, request a refund within 14 days of the charge and you will receive a full refund. No conditions, no usage requirements, no questions asked.

This guarantee applies to:

  • New monthly subscriptions
  • New annual subscriptions
  • Monthly and annual renewal charges
  • Add-on hour pack purchases

We reserve the right to refuse refunds in cases of demonstrable fraud or repeated abuse of this guarantee.

2. After the 14-Day Window

After 14 days from the date of a charge, that charge is non-refundable. You may cancel your subscription at any time, and you will retain full access to the Service through the end of your current paid billing period (monthly or annual). No partial or prorated refunds are issued for unused time remaining in a billing cycle.

Example: If your billing date is the 15th and you cancel on the 5th, you keep full access until the 15th, and no further charges are made.

3. Free Trial

The MooseTraxx trial is free and does not require a payment card. Nothing is charged during a trial, so there is nothing to refund. A paid subscription begins only when you choose to purchase one.

4. Add-On Hour Packs

Hour packs are one-time purchases covered by the 14-day money-back guarantee in Section 1. After 14 days, pack purchases are non-refundable. Pack hours expire one year from the date of purchase; unused pack hours are not refunded upon expiration or cancellation.

5. How to Request a Refund

  1. Email account@moosetraxx.com with the subject line "Refund Request," from the email address associated with your MooseTraxx account
  2. We will confirm your request and issue the refund within 10 business days of receiving it

Refunds are issued through Stripe, our payment processor, and returned to your original payment method. Once issued, your bank or card provider typically posts the refund within 5 to 10 business days.

6. Cancellation

6.1 How to Cancel

You may cancel your subscription at any time through:

6.2 Effect of Cancellation

When you cancel a subscription:

  • You retain full access to the Service through the end of your current paid billing period
  • Your included hours remain available for the remainder of the billing cycle
  • Unused add-on pack hours remain in your account until their expiration date (one year from purchase) and are available if you resubscribe before they expire
  • No further charges will be made after your current period ends

6.3 Reactivation

If you cancel and later wish to resubscribe, you may do so at any time through moosetraxx.com. Unless you have deleted your account, your account information will be preserved.

7. Termination by MooseTraxx

If we terminate your account without cause, we will provide a prorated refund for any prepaid, unused subscription period. If we terminate your account for violation of our Terms of Service, no refund will be provided.

8. Price Changes

If we increase subscription pricing, the new price takes effect at the start of your next billing cycle following at least 30 days' notice. If you do not agree to a price change, you may cancel before the new pricing takes effect and retain access through the end of your current paid period at the original price.

9. United States Only

The Service is offered and available only to customers located in the United States.

10. Contact

If you have questions about this Refund Policy, please contact us at:

MooseTraxx, LLC
Email: account@moosetraxx.com
Website: moosetraxx.com