Terms of Service

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is offered and available only to individuals and organizations located in the United States. By using the Service, you represent and warrant that you meet these requirements and that you are located in the United States. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account Registration

To use the Service, you must create an account by providing a valid email address and creating a password, or by signing in with a supported identity provider (Google or Microsoft). You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at account@moosetraxx.com if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

3. Description of Service

MooseTraxx is an AI-powered meeting facilitation platform delivered through a desktop application for Windows and macOS. When you start a session, the application captures meeting audio on your device, which may include your microphone and the audio of other meeting participants, and analyzes it in real time to provide facilitation guidance, meeting performance scoring (MooseScore), and a post-meeting summary email. Because audio is captured on your device, the Service operates alongside common meeting platforms without requiring integration into any of them.

Audio capture requires explicit user initiation. The application never captures audio unless you start a session. The Service requires an active internet connection and a supported operating system.

4. Trials, Subscriptions, and Payment

4.1 Free Trial

MooseTraxx may offer a free trial (currently 15 hours of meeting time or 15 days, whichever is reached first) to new users. Trials do not require a payment card. Trial availability is limited: trials may require an access code, are limited in number, and may be modified, suspended, or discontinued at any time. Each trial is tied to a single verified account; creating multiple accounts to obtain additional trials is prohibited. At the end of the trial, continued use of the Service requires a paid subscription. We will not charge you automatically at the end of a trial.

4.2 Subscription Plans

MooseTraxx offers subscription plans on a monthly or annual basis. Current plans, pricing, and included hours are available on our pricing page at moosetraxx.com. Subscription hours are measured in 15-minute increments (for example, a 32-minute meeting is billed as 30 minutes).

4.3 Add-On Hour Packs

MooseTraxx offers add-on hour packs that provide additional meeting hours beyond your subscription's included hours. Pack hours are consumed only after the included hours in your current billing cycle have been used, and expire one year from the date of purchase. Unused pack hours are not carried past their expiration date. Hour packs are purchased from within your account, and current pack pricing is shown at the time of purchase.

4.4 Billing Cycle

Subscriptions are billed on an anniversary basis. Your billing cycle begins on the date you subscribe and renews on the same date each month (for monthly plans) or year (for annual plans). Included hours reset at the beginning of each billing cycle.

4.5 Payment Processing and Taxes

MooseTraxx, LLC is the seller of record for all purchases. Payments are processed by Stripe, our third-party payment processor, through Stripe's secure hosted checkout. MooseTraxx never directly collects, processes, or stores your payment card information; card details are provided directly to Stripe. Stripe's processing of your payment information is governed by Stripe's terms and privacy policy (stripe.com/legal and stripe.com/privacy).

All listed prices are exclusive of taxes. Applicable sales tax is calculated and added at checkout based on your billing address, where we are required to collect it.

4.6 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing cycle unless cancelled. You may cancel your subscription at any time through your account settings or by emailing account@moosetraxx.com. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until your current paid period expires.

4.7 Price Changes

We may change subscription pricing from time to time. Any price increase will take effect at the start of your next billing cycle following at least 30 days' written notice. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.

5. Refunds and Cancellation

5.1 14-Day Money-Back Guarantee

Every purchase (new subscriptions, renewal charges, and add-on hour packs) is covered by an unconditional money-back guarantee for 14 days from the date of the charge. To receive a full refund, request it within that window as described in Section 5.3. We reserve the right to refuse refunds in cases of demonstrable fraud or repeated abuse of this guarantee.

5.2 After the 14-Day Window

After 14 days from the date of a charge, that charge is non-refundable. You may cancel at any time and will retain access through the end of your current billing period. No partial or prorated refunds are issued for unused time remaining in a billing cycle. Unused pack hours are not refunded upon expiration or account cancellation.

5.3 How to Request a Refund

To request a refund, email account@moosetraxx.com with the subject line "Refund Request." We will confirm your request and issue the refund through Stripe, our payment processor, within 10 business days; posting time to your original payment method depends on your bank or card provider, typically 5 to 10 business days after the refund is issued.

5.4 How to Cancel

You may cancel your subscription at any time through your account settings on moosetraxx.com or by emailing account@moosetraxx.com.

5.5 Effect of Cancellation

Upon cancellation, you retain access to the Service through the end of your current billing period. No further charges will be made after cancellation.

5.6 Reactivation

You may resubscribe at any time. Unless you have deleted your account, your account information will be preserved.

Full details are in our Refund Policy at moosetraxx.com/refund-policy, which is incorporated into these Terms. If this Section 5 and the Refund Policy conflict, the Refund Policy controls.

6. Acceptable Use and Participant Notification

You agree not to use the Service to:

(a) Violate any applicable law, regulation, or third-party rights, including privacy and recording consent laws in your jurisdiction;
(b) Use the Service during meetings without informing participants that the Service is active, where such notification or consent is required by applicable law;
(c) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying methodology of the Service, including the MooseScore algorithm;
(d) Attempt to gain unauthorized access to the Service, other accounts, or related systems or networks;
(e) Use the Service to develop a competing product or service, or to benchmark the Service for competitive purposes;
(f) Sublicense, resell, or redistribute access to the Service without prior written consent from MooseTraxx;
(g) Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure;
(h) Use automated means (bots, scrapers, crawlers) to access the Service;
(i) Transmit any malicious code, viruses, or harmful data through the Service.

Participant notification. You are responsible for ensuring that your use of the Service complies with all applicable laws regarding recording consent, wiretapping, and electronic surveillance. Many jurisdictions require all-party consent before conversations may be processed by third-party tools. Before each session begins, the application requires you to certify that meeting participants have been or will be informed that MooseTraxx is active, verbally or by posting the notification message the application provides. MooseTraxx retains a record of each certification as described in our Privacy Policy. Certifying that participants have been informed when they have not been is a violation of these Terms. MooseTraxx does not provide legal advice regarding consent requirements.

7. Intellectual Property

7.1 MooseTraxx Ownership

The Service, including its software, design, features, documentation, MooseScore algorithm, scoring methodology, facilitation logic, brand elements, and all related intellectual property, is and remains the exclusive property of MooseTraxx, LLC. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to install and use the desktop application and use the Service in accordance with these Terms for the duration of your subscription or trial. This license does not transfer any ownership rights to you.

7.2 Your Content

You retain all ownership rights to any content you provide to or generate through the Service, including meeting audio, goals, agendas, and configurations ("Your Content"). MooseTraxx claims no ownership over Your Content.

7.3 Limited Processing License

By using the Service, you grant MooseTraxx a limited, non-exclusive, temporary license to process Your Content solely for the purpose of providing the Service to you. This includes transmitting data to our third-party service providers for real-time processing as described in our Privacy Policy. This license is strictly transient. It exists only for the duration of active processing and terminates when the meeting session ends and data is deleted.

7.4 No AI Training on Your Content

MooseTraxx does not use Your Content, including meeting audio, processed text, or any derived data, to train, fine-tune, or improve any artificial intelligence or machine learning models. Our third-party service providers are contractually prohibited from using Your Content for their own model training purposes.

7.5 MooseScore Scoring System Protection

The MooseScore scoring system, including its factor weights, scoring methodology, and calibration parameters, constitutes proprietary trade secrets of MooseTraxx, LLC. You agree not to attempt to reverse engineer, replicate, or derive the scoring methodology through any means, including systematic testing, API probing, or analysis of scoring outputs.

7.6 Feedback

If you provide suggestions, ideas, or other feedback about the Service ("Feedback"), you grant MooseTraxx an irrevocable, perpetual, royalty-free license to use that Feedback for any purpose without obligation to you. Feedback does not include Your Content as defined in Section 7.2.

8. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate meeting facilitation suggestions, effectiveness scores, agenda recommendations, and other outputs ("AI Outputs"). AI Outputs are provided for informational purposes only and may be inaccurate, incomplete, or inappropriate for your specific context.

You are solely responsible for evaluating and acting upon AI Outputs. MooseTraxx does not guarantee the accuracy, reliability, or suitability of any AI-generated content. The MooseScore is a relative measure of meeting effectiveness based on observable patterns and should not be treated as a definitive assessment. Meeting facilitation suggestions reflect general best practices and may not account for the specific dynamics of your meeting.

Do not rely on AI Outputs as a substitute for professional judgment, and do not use MooseScore results as the sole basis for employment, performance evaluation, or disciplinary decisions.

9. Privacy

Your use of the Service is also governed by our Privacy Policy at moosetraxx.com/privacy-policy, which describes how we collect, use, and protect your information. By using the Service, you consent to the practices described in the Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

MOOSETRAXX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ITS INFRASTRUCTURE IS FREE OF HARMFUL COMPONENTS. MOOSETRAXX DOES NOT WARRANT THE ACCURACY OF SPEECH-TO-TEXT PROCESSING, AI-GENERATED SUGGESTIONS, MOOSESCORE CALCULATIONS, OR ANY OTHER OUTPUT OF THE SERVICE.

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

11. Limitation of Liability

11.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOOSETRAXX, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF MOOSETRAXX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOOSETRAXX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO MOOSETRAXX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

11.3 Basis of the Bargain

THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK BETWEEN YOU AND MOOSETRAXX AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN US. MOOSETRAXX WOULD NOT PROVIDE THE SERVICE TO YOU WITHOUT THESE LIMITATIONS.

12. Indemnification

You agree to indemnify, defend, and hold harmless MooseTraxx, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including recording consent and privacy laws; or (d) your violation of any third-party rights.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to first contact us at legal@moosetraxx.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator and held in Boston, Massachusetts, or at another mutually agreed location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND MOOSETRAXX AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST MOOSETRAXX.

13.4 Opt-Out Right

You may opt out of the binding arbitration and class action waiver provisions in Sections 13.2 and 13.3 by sending written notice to legal@moosetraxx.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in Suffolk County, Massachusetts.

13.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

15. Termination

15.1 Termination by You

You may cancel your subscription at any time as described in Section 5; cancellation ends billing but does not delete your account. You may separately request deletion of your account and personal data as described in our Privacy Policy. Upon cancellation, you will retain access to the Service through the end of your current paid billing period.

15.2 Termination by MooseTraxx

We may suspend or terminate your access to the Service at any time, with or without cause, upon notice to the email address associated with your account. If we terminate your account without cause, we will provide a pro-rated refund for any prepaid, unused subscription period. If we terminate your account for violation of these Terms, no refund will be provided.

15.3 Effect of Termination

Upon termination of your account, your license to use the Service and the desktop application immediately ends. If your account is deleted — at your request or following termination by MooseTraxx — personal data associated with your account will be deleted as described in our Privacy Policy, which includes the retention of consent certification records for six years after account closure to comply with legal obligations. Provisions that by their nature should survive termination (including Sections 7, 8, 10, 11, 12, 13, and 14) will survive.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top. If we make changes that materially affect your rights, we will provide additional notice through the Service or by email. Your continued use of the Service after changes are posted constitutes your acceptance. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription.

17. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between you and MooseTraxx regarding the Service and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. MooseTraxx may assign its rights and obligations under these Terms without restriction.

Notices. Notices to MooseTraxx should be sent to legal@moosetraxx.com. Notices to you will be sent to the email address associated with your account.

18. Contact

Legal notices: legal@moosetraxx.com
Account, billing, and cancellation: account@moosetraxx.com
General support: hello@moosetraxx.com